1-888-DYNAREX (396-2739)
FAX: 1-845-365-8201
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  1. Who can purchase from us?
  2. Only distributors with a resale certificate. If they have a resale certificate, they can call up sales service to get sales rep information.

  3. Can I purchase your products online on your website?
  4. No.

  5. Where can I get a catalog or a sample?
  6. Customers can access or request a copy of our catalog online here or can call at customer service 1(800)365-8200.

  7. Who do I contact with a quality/product questions or concerns?
  8. It should be noted that end users should go to their distributor to report any quality claims. Product questions can be requested by e-mail using the inquiry page on our website.

  9. What information is needed in order for me to report a product or quality complaint, such as malfunctioning products, shortages, and damages?
  10. We need your purchase order number, sales order number, item number and quantity, and lot number - should be communicated from the distributor you purchased the product from.

  11. Where can I find an MSDS sheet for your products?
  12. You fine a MSDS sheet under resources on our website and also on the product page.

  13. How do you read our product packaging (i.e.: 12/20/Cs)?
  14. That would be 12 boxes per case. 20 individual items per box.

  15. When is my Distributor order confirmation sent?
  16. The Distributor order confirmation is sent once the order is sent to the Dynarex warehouse.

  17. Who can I contact regarding private labeling product?
  18. Customers need to contact their salesperson regarding any specialty labeled products.

  19. I'm a distributor; can I have a link to the Dynarex website?
  20. Yes, simply e-mail marketing@dynarex.com and you can get the link approval.

  21. I am a customer of your products, where can I find a list of your distributors?
  22. Based on what part of the country you reside in, contact our local Dynarex sales representative who can direct you to a distributor that will best serve you.

  23. Where can I find more of your products?
  24. You can search here on our website, if you don't see a product and have a question? Our sales support department or one of our local Dynarex sales representatives can assist you.

  25. What product is equivalent to 3M Tegaderm™?
  26. The dynarex product is: View Guard. For more cross references of products consult your Dynarex sales representative.

  27. Are all your products latex free?
  28. Dynarex offers a variety of products that are "latex free", however, if you are looking for a specific product, it is best to look up the product and it would be listed as part of the product description information.

  29. How do determine the shelf life of a product?
  30. Typically, if there is a shelf life for a particular product, it would be listed with an expiration date on the product. If you have a question you should consult our sales support department for more information.

Resources
Disclaimer: Dynarex will make every effort to inform our customers of any changes made to a specific product, catalog copy or marketing collateral material. Dynarex cannot be held responsible for these changes. Dynarex reserves the right to make changes to the technical specs, dimensions, look or any other product change at any time without prior notice except as required by the US FDA Code of Federal Regulations for changes made to medical devices, OTC drugs and other foreign government regulations. Please note:  All products on the Dynarex website may not be licensed in all countries. Customers are hereby directed to consult with their Customer Services Representative before placing a purchase order.

Product sizes may vary slightly based on production tolerances using the metric system and are stated for marketing puposes only.

Information provided about Dynarex advanced wound care products should be considered as general guidelines to product usage and none of the information is intended to be construed as medical advice. Medical conditions should be evaluated and treated by licensed practitioners. Please see your local wound care clinician for treatment of your wound.

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